Frequently Asked Questions

Please choose “Register your Smart ID” at the very top of the page and select “Register” your first tag. You will be asked for your TRACE ME serial number and to accept the terms and conditions. Please then select Next. You will then be asked for your contact details and this creates your account with us.

Once you have done this you can add any additional Smart IDs you might have. If you try to add another tag to your account before pressing Next the system assumes you already have an account and asks you to log in.

Please select “Log in” at the very top of the page. There is a link to reset your password should you need it. Please then select My Profile at the top of the screen, you can amend and update your contact details as required.

Alternatively download the TRACE ME free App on our website and update your details there. 

TRACE ME’s data security bank is accredited with one of the highest security certification available which is Certified to ISO 27001.

No. The Smart ID is used if the standard airline paper tag is corrupted or missing.

If you lose your Smart ID or it becomes damaged, we will retire that serial number from your account and send you a new one, for only the cost of postage and packing. You must register the new Smart ID before travel.

Please select “Log In” at the very top of the page, then select My Profile at the top of the screen and all your Smart IDs will be displayed with the expiry date for each individual Smart ID.

Alternatively download the TRACE ME free App on our website and check your details there.  

We do not offer a telephone hotline as we believe we can offer an efficient service to our customers via email. We can deal with enquiries in every different language, keep a detailed record of all our interactions with our customers and retrieve and check all information before responding in an informed and timely fashion.

We will automatically notify you by email when your renewal is due.

No, the minimum renewal period is 12 months.

We do not send out new tags upon renewal as each tag carries a unique serial number and barcode. This would require each customer to register new serial numbers every year. We do replace any Smart ID that is lost or damaged with the cost of postage and packing.

We will de-activate your Smart ID and it will no longer be active for tracing purposes.