In the event of your bag not arriving when you do,
Fill in the standard airline Property Irregularity Report (PIR) at the lost luggage counter, including your TRACE ME Serial number in the bag description.
Send a photo of the completed PIR (preferably) or at least the PIR number to us ASAP at firstname.lastname@example.org, and provide your latest contact information (email and phone). It’s essential so we can help you.
Whilst the airline does a search, so do we. Your Smart ID can help with this. Either the airline will find your bag, or the baggage handlers will contact us, quoting your unique TRACE ME Serial number.
Using contact details stored securely in our database (certified ISO 27001), TRACE ME and/or the airline will inform you that the bag has been found.