Product Performance Warranty (PPW)

In 2025, TRACE ME celebrates over 15 years stopping lost luggage. We’ve been serving customers on millions of trips in that time. 

We are confident that TRACE ME Smart ID will stop your bag from loss in almost all situations. However, sometimes accidents do happen. If you have a registered, paid up Annual Membership with us, you may be eligible to our Product Performance Warranty (PPW) if something goes wrong.

We truly believe our products work. So we recently increased the amount of the warranty from US$ 500 to US$1000. If we fail, we pay….

A bag which has been mishandled (delayed or lost) by your airline may be eligible for a payment under our PPW program, subject to fulfillment of the relevant provisions in our T&Cs. The PPW program limit is USD $1000, unless otherwise specified by TMLT and listed in your agreement.

    • For TRACE ME Smart ID annual products, the PPW may apply to a bag which has been declared irretrievably lost by your airline. Any claim against the PPW must be accompanied by an official advice to that effect from the airline concerned.
    • For TRACE ME Smart ID Plus+ products, the PPW may apply to a bag which has not been located by the airline for 100 hours after the flight officially landed. A bag is considered located if it is so described in the airline baggage system, or the airline has notified the claimant that the bag has been found, or TMLT have received a message stating the bag has been located, or any other notification having similar effect.
You may have received your product from one of our Business Partners in which case it may have different product features to those listed above. Specifically, it may not have the benefit of a Warranty, or it may have a non-standard lifespan. If in doubt please contact us and provide your serial number, with which we will be able to confirm the features that relate to your particular product.

See our Consumer Terms and Conditions for more details.

Important: PPW is not an insurance policy, it is a product warranty.