Bag Loss Guarantee admin
Our Guarantee to all TRACE ME Tag Owners
Because we are so confident that TRACE ME will protect your bag from accidental loss, all TRACE ME Tags come with a fixed cash guarantee of USD $500 or the equivalent in local currency.
Our guarantee is valid for all checked-in airline bags to which a registered TRACE ME Tag is attached and your subscriptions are up to date.
In the unlikely event that your bag is declared lost by your airline, provided you have complied with our Bag Loss Guarantee conditions, we will pay you a fixed cash amount of USD $500 in the currency you choose.
Bag Loss Guarantee
Terms and conditions
Your TRACE ME Tag must be registered within 60 days of receiving your tag.
Your TRACE ME Tag must be registered in the name of the owner.
Your TRACE ME Tag must have been attached to a single item of luggage.
Your TRACE ME Tag subscriptions must be paid in full.
The person registered for the TRACE ME Tag must have completed the airline’s Property Irregularity Report (PIR) at your final destination airport.
The PIR must be completed before you leave the Baggage Reclaim Area.
Without the PIRno reimbursement will be considered.
Your PIR must match the information on TRACE ME online account for that serial number.
Within 48 hours of completing the PIR you must send/register a copy of PIR to Customer Services or complete and attach to the form below.
You should receive a letter of acknowledgment from the airline that was carrying your bag that your bag has been lost and where appropriate, financial compensation from the airline has been paid. This information must be sent to Customer Services.
The reimbursement on our guarantee will be assessed and you will be notified within 21 days from receipt by us of the all the information described in points 9 & 10 above of the outcome of the claim. A successful claim will be paid within 14 days of such notification.
The reimbursement on our guarantee is subject to all conditions having been adhered to and fixed to USD $500 or equivalent in local currency of registered TRACE ME tag owner.
Once your reimbursement has been agreed, payment of USD $500 or equivalent in local currency will be paid directly to your designated bank in full and final settlement of any claim that you may have against us or any of our distributors or agents or other persons.
In order to make a claim under the terms of our Bag Loss Guarantee please complete the following information: